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Terms of Service

Last updated: 20 July 2026

These Terms of Service and Terms & Conditions ("Terms") govern your use of the Snapfixly website and services (the "Service"). The Service is operated by Snapfixly ("Snapfixly", "we", "us", "our"). By using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Who you are contracting with

You are contracting with Snapfixly, based in the United Kingdom. You can contact us at enquiries@snapfixly.co.uk.

2. What Snapfixly does

Snapfixly is an information and introduction service. We use AI to generate indicative reports, guidance and rough pricing from photos and details you supply, and where you ask us to, we introduce you to independent tradespeople, garages or body shops. We are not a garage, body shop, insurer, finance company, inspector or approved repairer, and we do not carry out any physical repair, cleaning, gardening or building work ourselves. We are not a party to any contract you enter into with a tradesperson or garage.

3. Payments

Snapfixly services are sold by Snapfixly. Payments are processed on our behalf by Stripe, our payment processor. By purchasing you also agree to Stripe's terms. Card details are collected directly by Stripe; we never see or store your full card number.

4. What our fees cover

Snapfixly fees (for example £6.89 for the AI end-of-lease check, or £8.99 for the check plus booking) cover only the AI-generated report and, where applicable, the admin of introducing you to and booking a time slot with an independent VAT-registered garage or body shop. Snapfixly fees do not include, and are not a deposit or part-payment towards, any repair, parts, labour, paintwork, bodywork, valeting, alloy refurbishment, tyres, glass, mechanical, cleaning, gardening or building work. All such work is quoted and invoiced by the third-party provider directly and paid by you to that provider.

Snapfixly is an online software service. Anything you pay for on this site is a digital service fee (AI report, booking co-ordination, software access). We do not sell, stock, ship or supply any physical products, parts, tools or repair work — those are always purchased or booked directly with independent third-party retailers or tradespeople.

5. AI-generated content

Reports, prices and suggestions are generated by AI from the photos and details you supplied and are for guidance only. They are not a formal inspection, are not endorsed by any finance company, leasing provider or the BVRLA, and do not guarantee the outcome of any end-of-contract inspection or repair quote. Outputs may be inaccurate and are not a substitute for professional, legal or financial advice. You are responsible for reviewing outputs before acting on them and for ensuring you have rights to any content you upload.

6. Acceptable use

You must not:

We may remove content, restrict outputs, refuse service and suspend or terminate access for breach, non-payment, security or fraud risk, or repeated or serious violations. We may also refuse or filter outputs at our discretion.

7. Your account and information

You must provide accurate information, keep it up to date, and keep any credentials confidential. You are responsible for activity that takes place under your account or contact details.

8. Intellectual property

Snapfixly, its software, branding and documentation are owned by Snapfixly. We grant you a limited, non-exclusive, non-transferable right to use the Service for its intended purpose. You retain ownership of content you upload and grant us a limited licence to host and process it solely to provide the Service. If you believe content on the Service infringes your rights, contact enquiries@snapfixly.co.uk.

All rights in and to the Service are reserved by Snapfixly. This includes, without limitation, the source code, object code, user interfaces, page layouts, graphics, logos, written and marketing copy, report formats, email and document templates, databases and data structures, prompts, scoring and pricing methodologies, assessment criteria, workflows and the overall look, feel and sequence of the Snapfixly process (together, the “Snapfixly Materials”). The Snapfixly Materials are protected by copyright, database right, trade mark, design right and the law of confidence, and may also be protected as trade secrets and confidential know-how.

Except where expressly permitted by these Terms or by law, you must not: (a) copy, reproduce, republish, adapt, translate or create derivative works from the Snapfixly Materials; (b) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, prompts, models or underlying methodology of the Service; (c) scrape, crawl, harvest or systematically extract content or data from the Service, whether manually or by automated means; (d) use the Snapfixly Materials to build, train, benchmark or operate a competing or substantially similar product or service; or (e) permit or assist any third party to do any of the above.

Nothing in these Terms transfers ownership of any intellectual property to you, and no licence is granted by implication, estoppel or otherwise. Any goodwill arising from use of the Snapfixly Materials accrues solely to Snapfixly.

You acknowledge that a breach of this section may cause Snapfixly harm for which damages alone would not be an adequate remedy, and that Snapfixly is entitled to seek injunctive relief, an account of profits, delivery up or destruction of infringing material, damages and its legal costs, in addition to any other remedies available at law or in equity. Snapfixly actively monitors for infringement and will enforce its rights, including by referring matters to its solicitors and commencing proceedings in the courts of England and Wales, or in any other competent jurisdiction where the infringement occurs.

Nothing in this section restricts any right you have that cannot lawfully be excluded, including certain acts permitted under the Copyright, Designs and Patents Act 1988 and applicable competition law. Notice of suspected infringement should be sent to enquiries@snapfixly.co.uk.

9. Third-party providers

Any dispute over work carried out (or not carried out) by a tradesperson, garage or body shop must be raised with them directly. Any dispute over an end-of-contract charge must be raised with your finance company directly. Only a written quote from the chosen provider is binding for repair pricing, and only your finance company's formal end-of-contract charge is binding on you.

10. Warranties and liability

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose, and give no guarantee that the Service will be uninterrupted or error-free. To the fullest extent permitted by law our aggregate liability to you for any claim connected to the Service is limited to the total Snapfixly fees you paid us in the 12 months before the claim, and we are not liable for indirect, consequential or special losses (including loss of profit, data or goodwill), for any end-of-contract charge levied by a finance company, or for any repair quality, delay, defect, damage, loss or extra cost arising from work carried out by a third party. Nothing in these Terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by our negligence.

11. Indemnity

You will indemnify us against claims arising from content you upload, your unlawful use of the Service, or your breach of these Terms.

12. Termination

We may suspend or terminate access to the Service at any time for the reasons set out above. On termination, sections intended to survive (including fees due, IP, liability and governing law) continue to apply.

13. Changes

We may update these Terms from time to time. The version in force is the one published on this page. Continued use of the Service after changes means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to any non-waivable consumer rights you have in your country of residence.

See also our Privacy Policy and Refund Policy.